Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on pacific time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support.
How should an administrator solve for this issue?

• A.Allow the reps to set business hours manually.
• B.Create one set of business hours per time zone.
• C.Adjust the currant business hours to accommodate the Eastern Time Zone.
• D.Set temporary business hours for each time zone.

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The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They
have requested that the response include the top five troubleshooting tips that could help solve the
customer's issue.
What should the administrator suggest to meet these requirement?

• A.Email Alerts
• B.Knowledge Articles
• C.Assignment Rules
• D.Auto-Response Rules

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Northern trail Outfitter wants to use contract hierarchy in its or to display contact association.
What should the administrator take into consideration regarding the contact hierarchy?

• A.Sharing setting are ignored by contacts displayed in the Contact Hierarchy.
• B.Contact Hierarchy is limited to only 3,000 contacts at one time.
• C.Customizing hierarchy columns changes the recently viewed Contacts list view.
• D.Contacts displays in the contact hierarchy are limited to record-level access by User.

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The SideBar search does not Search the following: Choose 3 answers

• A.Documents
• B.Solutions
• C.Custom Objects
• D.Products
• E.Reports

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What data loss considerations should an administrator keep in mind when changing a custom field type from Text to Picklist?
Choose 2 answers

• A.Any list view based on the custom field is deleted.
• B.There will be no data loss with use of a global value set.
• C.Auto updates will be made to Visualforce references to prevent data loss.
• D.Assignment and escalation rules may be affected.

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