You must run the report before you can print or export it because the Printable View and Export details buttons are not available in the report builder.

• A.False
• B.True

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Is it possible to relate a person account to a contact on a business account.

• A.False
• B.True

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Which is true about Salesforce Knowledge Sidebar for the Service Cloud Console?

• A.After spring 11 release, console users automatically see a sidebar that displays titles of Salesforce Knowledge articles that may solve the case they're working on.
• B.There is no such thing as Knowledge Sidebar.
• C.It automatically searches and returns articles from your knowledge base that match any of the words typed in the Subject of a case.

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When Chatter is enabled in an org, the following happens (choose all that apply).

• A.All of the above
• B.The Chatter tab is added to all standard apps
• C.Accounts, Contacts, Cases, Leads and Opportunities are enabled for Chatter
• D.The Chatter app is added to the Force.com app menu
• E.All users are added to the All Chatter group

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With Spring 11 release, you can now sort line items in the Quote Line Items related list on a quote.
Syncing a quote with an opportunity also syncs product sort order.

• A.True
• B.False

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