The inside sales manager at Universal Containers wants to be able to report on how long leads have a Lead Status of "Open" before the status changes to another value. Additionally, the sales team has requested the status value be changed with fewer clicks. What should the administrator do to meet this requirement?

• A.Use a workflow rule that sends an email when the Lead Status is changed and an approval process to update the status
• B.Turn on Field History tracking for the lead status field and create a report based on that field
• C.Use a publisher action to change the status value and a workflow rule to update a date field
• D.Use a formula field to calculate the difference between the current and created date when the status changes

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The distributors at Cloud Kicks are eligible for support based on a specific service contract-How should the administrator show this in Salesforce?

• A.Build a new custom object.
• B.Use entitlement management.
• C.Add a service contract to the record.
• D.Turn on Service Cloud.

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Universal Containers uses Enterprise Territory Management to manage its sales territories. The sales managers want to see who the account is manually shared outside of territory rules. How can the system administrator meet this requirement? * (1 Point)

• A.Add the "Users in Assigned Territories" related list to the sales page layout
• B.Add the "Assigned Territories" related list to the sales page layout
• C.Add "Assign Territories" permission to the sales manager's profile
• D.Add "Manage Territories" permission to the sales manager's profile

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AW Computing it running a special bundle deal on monitors and keyboards. Normally, discounts need VP approval, but this special bundle is pre-approved.
What should the administrator recommend for these requirements?

• A.Enable Subscriptions.
• B.Implement CPQ.
• C.Remove the approval process.
• D.Create a separate price book.

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How can the Social Accounts and Contacts feature be used to enrich Salesforce data?

• A.The administrator can use the company's Facebook login to allow all users to see all public information on contacts.
• B.Users can use their Twitter logins to display a contact's tweets when they are viewing contact records.
• C.Users can use their Facebook logins to import education information for all of their Facebook friends.
• D.The administrator can log into LinkedIn to Import publicly displayed education information for contacts.

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