Universal Containers is implementing a new lead status process and wants to be able to do the following:
- Track leads through five different status values
- Run reports showing the duration a lead spends in each status
- Run full Lifetime reports of a lead from creation to conversion
- Prevent leads from skipping a lead status
How can these requirements be met?

• A.Use lead history reporting to track changes in the lead status field, and use custom reporting fields to calculate status duration. Use validation rules to prevent status skipping
• B.Use field history tracking on the lead status field to track the duration of each status. Use validation rules to prevent status skipping
• C.Use an Apex Trigger to populate custom date fields for each status, and use custom formula fields for calculating duration of each status
• D.Use custom date fields and workflow rules for each status, and use custom formula fields for calculating duration of a status. Use validation rules to prevent status skipping

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Universal Containers uses Salesforce Knowledge and has defined its category groups based on the regions of Europe, America, Africa and Asi a. The administrator needs to restrict visibility of each category to the sales representatives within each region. How should the administrator control access to these category groups?

• A.Modify object settings for the category groups on the sales user's profile
• B.Add or remove sales users from a public group with access to the category groups
• C.Add custom category to the profiles assigned to the sales users
• D.Add custom category groups to the roles assigned to the sales users

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Which tools would you use to deploy metadata from one organization to either a RELATED or UNRELATED organization? Choose two answers. * (1 Point)

• A.Force.com IDE
• B.Change sets
• C.Unmanaged Packages
• D.Force.com Migration Tool

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With customizable forecasting you can forecast any of the following data (3)

• A.units of product family
• B.amount
• C.quantity
• D.units of individual products

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Admin is asked to restrict visibility of cases of a particular record type to 5 users. One user is assigned the Support Manager Profile, while the other four are assigned th Support Representative Profile. How can admin accomplish this?

• A.Create a Public Group and parent case record type
• B.Create a Public Group and criteria-based sharing rule to extend to the 5 users
• C.Create a new profile for the 5 users
• D.Modify the profiles of the 5 users

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