Management at Ursa Major Solar wants to understand how many accounts have opportunities in the overall pipeline.
What should the administrator use to create a report showing all open opportunities and the total number of accounts represented?

• A.The row count on a summary report grouped by account name
• B.A Cross Filter selecting opportunities with accounts
• C.A custom report type showing opportunities with accounts
• D.The Show Unique Count option on the account name column

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Leads come to universal containers from various sources and need to be assigned to the correct sales team. When a lead comes for the APAC region, it can be passed to an external partner if the sales director approves the transfer. The partner's channel manager must be notified when the partner has been assigned the lead.
At the minimum, which combination of automation tools will be needed to meet these requirements?

• A.Assignment rules, auto-response rules, and workflow rules
• B.Assignment rules and workflow rules.
• C.Assignment rules, approval processes, and workflow rules
• D.Assignment rules and approval processes

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Northern Trail Outfitters requires the sales user to input a use case before moving the opportunity stage to qualified. A consultant has reviewed the business requirement and ran a report to check the state of data completion. When pulling a report for opportunities in the qualified stage or beyond, it appears that only 30% of records have a use case filled out with varying text strings.
What should the administrator recommend?

• A.Write a record-triggered flow that populates the Use Case field when an opportunity is closed.
• B.Create a validation rule and add the Use Case field to the Stage Guidance in Path.
• C.Make the Use Case field required on the master Opportunity layout.
• D.Use a quick action with the Use Case field in the layout, and add it as a Lightning component.

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Which of the following are some of the capabilities of a Live Agent?

• A.All of the above
• B.Skills
• C.Pre-Chat Forms and Post-Chat Pages
• D.Knowledge chatlet and the Articles tool
• E.Live Agent Chat Queues

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An administrator created two record types on the Account object: Internal Customers and External Customers. A custom profile called Sales has the External Customers record type assigned. The sharing rules for Accounts arm set to Public Read Only. On occasion. Sales users notice that an Account record has the wrong record type assigned. The administrator has created a screen flow that will change the record type on the user's behalf.
What will happen to the Sales user's record access after running this flow?

• A.Record Access remains the same.
• B.A new record owner will be assigned.
• C.Read access will be lost to the record.
• D.Edit access will be lost to the record.

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