An administrator is moving sandbox customizations to production using a change set. Alter creating the initial change set, the administrator realizes that some components were missed.
What three considerations should the Admin make regarding the change set?
Choose 3 answers.

• A.Edit the uploaded change set to add the additional components.
• B.Clone the change set to add dependent components to an uploaded change set.
• C.Add permissions and access settings to the outbound change set.
• D.Deploy all dependent components.
• E.Use a new change set co deploy metadata and data from the sandbox to production.

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The inside sales manager at Universal Containers wants to be able to report on how long leads have a Lead Status of "Open" before the status changes to another value. Additionally, the sales team has requested the status value be changed with fewer clicks. What should the administrator do to meet this requirement?

• A.Use a publisher action to change the status value and a workflow rule to update a date field
• B.Use a workflow rule that sends an email when the Lead Status is changed and an approval process to update the status
• C.Turn on Field History tracking for the lead status field and create a report based on that field
• D.Use a formula field to calculate the difference between the current and created date when the status changes

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Google Docs can be added to Salesforce CRM Content?

• A.False
• B.True

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The sales manager at Universal Containers would like a dashboard to view each of the sales representative's opportunities, accounts, and related cases. What is a recommended solution?

• A.Create a dynamic dashboard and ensure the sales manager has the "View My Team's Dashboard" permission
• B.Create a dynamic dashboard and add filters for opportunities, accounts, and cases
• C.Create a dashboard and add filters for users, opportunities, accounts, and cases
• D.Create an individual dashboard for each sales representative with opportunity, account, and case components

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Cloud kicks has received feedback that customers are frustrated with the amount of time it takes to reach a support agent by area of expertise according to product information after a new case has been submitted.
Which feature should administrator configure in order to improve the case management process?

• A.Macros
• B.Escalation Rules
• C.Knowledge Component
• D.Omni-Channel

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