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  1. Home
  2. Salesforce Certification
  3. CRT-211 Exam
  4. Salesforce.CRT-211.v2024-11-19.q172 Dumps
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Question 91

When users are entering phone numbers in Salesforce and then need to make sure that they are entering the international code. This requires a specific format of (XX) 123-- 456--789. Which function will best suit this requirement using a Validation Rule?

Correct Answer: B
insert code

Question 92

The VP Sales wants to require that the Next Step field is always updated when an opportunity stage is changed. How can this process be automated?

Correct Answer: C
insert code

Question 93

Universal Container sells container and they ship it one time and payment is made monthly. What should be Scheduling ?

Correct Answer: C
insert code

Question 94

We need to create a report on Accounts that will exclude that has related contacts , Opportunity and activities for cleaning purpose.

Correct Answer: B
insert code

Question 95

Ursa Major Solar (UMS) receives hundred of cases every week from both consumers and retail partners. UMS wants to ensure it's meeting all service-level agreements to maintain high levels of customer satisfaction.
What should the administrator do to help meet this goal?

Correct Answer: A
An entitlement process is a feature that allows you to define and enforce service-level agreements (SLAs) for your customers based on certain criteria and timelines. An entitlement process consists of milestones and actions that represent required steps and time limits for resolving customer issues. You can use entitlement processes to track if your support team is meeting your SLAs and provide consistent service quality to your customers. In this case, you can set up and configure entitlement processes for different types of cases and assign them to accounts or contacts based on their service contracts or warranties. References:
https://help.salesforce.com/s/articleView?id=sf.entitlements_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.entitlements_process.htm&type=5
insert code
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