AW Computing has a 4-hour SLA in its support guarantee. The company recently received feed that customers art reporting long wait times before an agent responds to a new case after it has been submitted.
How should an administrator ensure cases are properly prioritized?

• A.Auto-Response Rules
• B.Escalation Rules
• C.Assignment Rules
• D.Workflow Rules

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A user with permissions to create price books wants to quickly create a new product with the same information as the existing product by cloning the product. What is an important consideration when cloning a product?

• A.Price book entries need to be activated before users can use the new price book.
• B.Price book entries will not be created in the standard price book.
• C.Price book entries in price books that you don't have sharing access to aren't created.
• D.Price book entries in price books that you don't have sharing access to are created.

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DreamHouse Realty manages Its accounts and contacts In Salesforce using a B2C account model. The business has requested that third-party loan advisors be tracked in Salesforce along with the customers they work with.
Hour should the administrator track third-party financial advisors and the customers they work with?

• A.Create a Hierarchical lookup on Account to track loan advisors' customers.
• B.Set up Contacts to Multiple Accounts for loan advisors.
• C.Use a B2B Account Model to track loan advisors' customers.
• D.Use a Hierarchical lookup on Contact to track loan advisors' customers,

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The sales team at Cloud Kicks is noticing that sales reps are misusing the new Screen Flow tool for data entry, since they are viewed the initial screen after clicking finish.
What should the administrator do to fix this?

• A.Use a lightning action to redirect the user
• B.Add a trigger to redirect the user to a new page.
• C.Update the flow with a local redirect action.
• D.Create a new flow to redirect the user when the other flow finishes.

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AW Computing uses a custom Invoice object to track invoices related to accounts. The administrator wants to use roll-up summary fields to view high-level information at a glance on the account record.
Which two considerations should an administrator remember about roll-up summary fields?
Choose 2 answers

• A.Roll-up types include COUNT, SUM, and AVG.
• B.Roll-up summary fields prevent the conversion of a master-detail relationship to a lookup.
• C.Roll-up summary fields are created on the master side of a master-detail relationship.
• D.Rollup fields are calculated prior to save.

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