Free Access to Salesforce.CRT-261.v2023-02-21.q158 with Valid Practice Test (Page 23)

Question 106

Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days.
Which approach should a consultant implement?

A.Configure Case Escalation Rules.
B.Establish Case Assignment Rules.
C.Create a Process Builder with Scheduled Actions.
D.Define Case Auto-Response Rules.

Question 107

Support engineer need to see a complete chronological list of field edit to a case, associated emails, case comments, and field edit to related objects in a single view while working on a case.
How should the requirement be met?

A.Create a custom report
B.Create a custom Visualforce page
C.Create a custom related list on the case
D.Create a custom view on the Case tab

Question 108

Cloud Kicks (CK) provides support 24 hours a day, 7 days a week. CK contracts with an external third-party help desk to provide support outside of normal business hours.
The external service agents and external support managers use Experience Cloud to create cases. External support managers need to view and execute reports with the ability to "Run as specified user.
What is the recommended Experience Cloud license to meet the requirements?

A.Customer Community Login
B.Service Cloud Portal
C.Partner Community Login
D.High Volume Customer Portal

Question 109

SLA says agent must respond within one hour, or if marked "urgent", resolve within one day. How can this best be achieved?

A.Use entitlements to define a process and milestones
B.Use escalation rules
C.Use case teams to close

Question 110

What are three considerations when adding a report chart to a Console Component? Choose 3 answers

A.The report contains a chart.
B.The report has a standard Report Type.
C.The report is shared with a Chatter Group.
D.The report is a Summary or Matrix report.
E.The report chart is added to the Page Layout.

Question 106

Question 107

Question 108

Question 109

Question 110

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