Which configuration item must be created when implementing Lightning Knowledge?

• A.File Types
• B.Attachment Types
• C.Record Types
• D.Article Types

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Cloud Kicks (CK) is a global company with multiple product lines. CK is preparing to launch a public kno base for customers that will have 2,500 articles. The company wants an easy way for users to find relevant articles based on their location and product.
What is the recommended method to meet the requirement?

• A.Data Category Visibility
• B.Article Translation
• C.Chatter Answers
• D.Data Category Groups

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At Universal Containers, a support agent dedicated to one customer regularly handles complex integration-related cases. In these cases, the agent collaborates with Universal Containers product development team and the client's system integration. What would the consultant recommend to expedite the handling of these cases?

• A.Create a related child case and assign the child case to the product development team.
• B.Enable Chatter case feed and add product development team members to the case team.
• C.Create a private Chatter group with customers and invite key individuals to join the group.
• D.Build a repository of Knowledge articles related to integration and share it with the customer.

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Which feature should a Consultant configure to allow global Service Reps to call customers from within the Lightning Service Console?

• A.Lightning Dialer
• B.Local Presence
• C.Macros
• D.Open CTI

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After migrating from Knowledge to Lightning Knowledge, Authors are unable to create FAQ article type, but can successfully create Install Notes articles type. Support Managers have confirmed that articles of types FAQ exist in Production.
How should a consultant correct this problem

• A.Grant Authors access to the FaQ record type
• B.Add Authors to the FaQ Data Category.
• C.Grant Authors access to the FAQ article type.
• D.Set article Org Wide Default to Public ReadWrite.

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