Free Access to Salesforce.CRT-261.v2023-02-21.q158 with Valid Practice Test (Page 3)

Question 6

Milestones can be added to which three Object types? Choose 3 answers

A.Service
B.Account
C.Case
D.Entitlement
E.Work Order

Question 7

A company has these requirements for dealing with Cases:
- Handled efficiently and by the right agents
- Distributing the load so that agents do NOT have to manually select the next Case to work Which two Omni-Channel features will assist in this routing and distribution? Choose 2 answers

A.Route to agents with the least amount of active assigned work.
B.Route to agents with the most capacity to take on new work.
C.Route to agents with the most cases closed for that topic.
D.Route to agents staffing the assigned overflow queues.

Question 8

UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?

A.Contact list view edit time
B.Contact view page load time
C.Contact related list load time
D.Contact report run time

Question 9

Universal Containers wants to implement a customer service community.
The goal of the community is to enable community members to access, create, and manage cases online.
How should the consultant implement these requirements?

A.Change the org-wide default for cases and contacts internal access to private.
B.Create a sharing rule to share the contact record with the community member.
C.Update the case assignment rule to add the community member to the predefined case team.
D.Set up a sharing set to grant access based on the community member's contact record.

Question 10

Which document should be created to support the initial planning phase of an implementation project? (Choose 2)

A.Project milestones
B.Solution design document
C.Requirements traceability matrix
D.Project kickoff presentation

Question 6

Question 7

Question 8

Question 9

Question 10

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