Universal Containers wants to allow customers to ability to submit cases and also to see a dashboard of case resolution history.
Which type of Community license should be used to meet these requirements?

• A.Customer Community Plus
• B.Lightning External Apps Starter
• C.Customer Community
• D.High Volume Customer Portal

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Universal Containers wants to provide its five million customers a solution where customers can submit inquiries, monitor the status of those inquiries, and view their contact information.
Which type of Community license should be used to meet these requirements?

• A.Employee Community
• B.Company Community
• C.Partner Community
• D.Customer Community

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Universal Containers wants to reduce the volume of calls into their Product Support Contact Center. Which three features should a Consultant recommend? Choose 3 answers

• A.Communities
• B.Chatter Questions
• C.Public Knowledge
• D.Macros
• E.Field Service

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A manager has noticed an increase in average case age. This is negatively impacting customer satisfaction.
The manager wants to compare the amount of time that cases have spent within each status during their lifecycle.
Which reporting solution should be recommended?

• A.Create a report using the Case Historical Trending report type.
• B.Create a report using the Case Age report type.
• C.Create a report using the Case Snapshot report type.
• D.Create a report using the Case Lifecycle report type.

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What are three best practices that should be used when deploying Salesforce functionality to production?
Choose 3 answers

• A.Ensure that at least 60% of the code is covered by unit tests before deploying to production.
• B.Ensure all users refrain from logging into production for an entire day prior to deployment.
• C.Migrate a test deployment to a staging environment for a smoother real-life experience.
• D.Select a window of time when users will NOT be making changes to the organization.
• E.Plan and communicate the deployment to all users of the organization in advance.

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