Universal Containers had tech support and general customer teams that use unique service console applications.
Which two configuration should a consultant use when deploying the console?

• A.Assign users a sharing rule with access to the service console app
• B.Assign user to public group with access to the service console app
• C.Assign users a profile with access to the service console app
• D.Assign users a permission with access to the service console app

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Universal Containers is bringing a new division under their existing Customer Service Contact Center. This will involve servicing several thousand new customers.
Which method should a consultant recommend for importing this data into universal containers service cloud instance

• A.Cloud-to-Cloud Integration Toolkit
• B.Java Language Specific Toolkit
• C.Data Integration via SOAP API
• D.Bulk Data Transfer API

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Universal Containers wants customers to have the ability to log cases with structured data and route based on Urgency and Product Line.
How should a Consultant accomplish this?

• A.Lightning Email with web routing prioritization
• B.Omni-Channel with prioritized queues
• C.Standard Web-to-Case with assignment rules
• D.Standard Email-to-Case with assignment rules

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A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?

• A.Create a workflow rule to update the article status to Published on the article start date.
• B.Send an email reminder to update the article status to Published on the start date.
• C.Create a task related to the article with a reminder set for the article start date.
• D.Set the article publish date to automatically display the article on the start datE.

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Universal Containers has built a custom Visualforce page called "Knowledge" that is used internally to access Classic Knowledge.
Which two steps must be taken to ensure the Visualforce page continues to work after migrating to Lightning Knowledge?
Choose 2 answers

• A.Configure the Visualforce page to use the Lightning Design System.
• B.Remove Apex code references to the Article RecordType field.
• C.Rename the Visualforce page to "Lightning Knowledge"
• D.Remove Apex code references to the ArticleType field.

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