A business to consumer (B2C) company wants to decrease service costs and improve customer relationship currently, customers pay invoices and update their contact information by mailing paper payslips back to company.
What is the recommended solution to meet the requirements?

• A.Field Service with Integrated Payments
• B.Experience Cloud with Customer Account Portal template
• C.Service Cloud Voice with Tele-pay
• D.Einstein Bots with Credit Card Payments

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The Universal Containers sales team has been so successful in signing new customers that the support team is unable to provide same-day customer assistance.
What should a consultant recommend to address this problem?

• A.Limit Customers to 5 Cases per day.
• B.Provide a self-help Customer Community.
• C.Ask sales reps to respond to support Cases.
• D.Add more support phone lines.

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The Support Manager at Universal Containers is getting inaccurate agent performance reports. After researching the data, the Salesforce Administrator has identified hundreds of cases that are closed, but still owned by a queue.
Which two solutions should a Consultant recommend to correct this problem? Choose 2 answers

• A.Create a case validation rule to ensure cases are owned by a user when closed.
• B.Use a data tool to update the owner field on closed cases.
• C.Create a case assignment rule to ensure cases are owned by a user when closed.
• D.Create a Process Builder and Flow to change the owner on closed cases.

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A Service Rep transfers a Live Agent Chat to another Rep.
Which two things will happened?

• A.The chat transcripts and case are transferred
• B.Both Service Reps can chat with the customer
• C.The Customer is shown the new Rep's name
• D.The Customer doesn't know they were transferred

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What method can NOT be leveraged to capture Cases in addition to via the Case tab?

• A.Email to Case
• B.Customer Portal
• C.Chatter feeds
• D.Self Service Portal

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