Cloud Kicks has implemented a review process for all new knowledge articles. Each article must be reviewed and approved by a subject matter expert before becoming available to users.
Which step is necessary to make articles visible in all the selected channels?

• A.The Approval Process will automatically Publish.
• B.Approve articles from the Knowledge approval page to Publish.
• C.Agents must click Publish after the Approval Process.
• D.Set the final approval action to "Lock the record for editing".

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universal containers wants to schedule technicians for repair services when an agent is unable to solve customer problem via call center

• A.Omni channel
• B.Contact Requests
• C.field service
• D.Mobile connect

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UCs is implementing Salesforce Knowledge at its contact center. The contact center has a dedicated support team for each product that it supports. Contact center agents should only be able to view articles for the product they support.
What solution should a consultant recommend to meet this requirement?

• A.Assign team-based roles to the associated product article types
• B.Assign team-based profiles to the associated product article types
• C.Assign team-based roles to the associated product data category value
• D.Assign team-based profiles to the associated product data category value

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Universal Containers is migrating from Classic Knowledge to Lightning Knowledge using the Lightning Knowledge Migration Tool and noticed that none of the Article file attachments were migrated. How can a Consultant migrate the file attachments?

• A.Use the Lightning Knowledge Migration Tool and choose 'include files'.
• B.Use the Files Related List on each article to add files to your articles.
• C.Post the Files to the Chatter Feed on each Article.
• D.Upload the files as Documents, then relate them to the migrated Articles.

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The Support Manager at Universal Containers has determined that there are five common case types that are always resolved during the first call. Additionally, the support manager noticed that support agents are sending similar emails to the customer for each case.
Which three solutions can a consultant implement to minimize the time it takes a support agent to create emails for these cases?

• A.Implement Email-To-Case
• B.Enable the Support Process for default email templates
• C.Implement Macros
• D.Implement Quick Text
• E.Enable the support setting for default email templates

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