A business analyst (BA) at Northern Trail Outfitters (NTO) is assigned to a project to help revamp n process. The current process used by the sales team is different than the process outlined in NTO's documentation.
Which step should the BA take first?

• A.Meet with stakeholders as a group to capture future requirements.
• B.Meet with stakeholders as a group to understand the current state.
• C.Create an Entity Relationship Diagram (ERD) of the current state.

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The business analyst (BA) at Northern Trail Outfitters recently configured a feature on Opportunities for the sales team. The BA plans to gather feedback from a small group of end users before rolling out the feature to the entire company.
What should the BA do to present this information?

• A.Create a feature manual.
• B.Share user stories about the feature.
• C.Demo the new feature.

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Northern Trail Outfitters (NTO) has acquired a competitor. The agreement is to migrate the acquired company into NTG's Technological Platforms. One of its challenges is to offer a unified customer experience while strengthening the relationship with its customers. The business analyst (BA) has been asked to translate the business objectives and assemble an improved and standard customer experience.
Which strategy should the BA use to accomplish the goal?

• A.Understand business objectives, determine company culture, evaluate processes and user experiences, interview stakeholders, and add improvements to the integration roadmap.
• B.Understand business objectives, define the intention and audience, lead a journey mapping workshop, find opportunities for improvement, and update the journey map.
• C.Understand business objectives, define the intention and audience, conduct user experience research, analyze the research results, and design an improved new user experience.

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The Salesforce project team at Cloud Kicks is about to start a project that crosses sales and service teams. The business analyst (BA) has been tasked with writing user stories with the teams in a workshop.
What should the BA keep in mind during the process?

• A.User stories encourage iterative development.
• B.User stories specify which technical components are impacted.
• C.User stories are fixed upon stakeholder approval.

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An executive stakeholders at Northern Trail Outfitters (NTO) wants to explore automating NTO's Quote-to-Cash process and has asked the business analyst (BA) to pull together some high-level information on possible solutions.
Which type of document should the BA present to the stakeholders?

• A.A SIPOC (Support inputs, Process, Outputs, and Customers) map outlining the Quote-to-Cash process
• B.A business process map detailing the existing step-by-step Quote-to-Cash process
• C.A capability map detailing the functionality of Salesforce and AppExchange Quote-to-Cash products

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