A business analyst has been tasked with leading prototype efforts for a Salesforce project.
What is a prototype?

• A.A first pass, simple sketch of an idea
• B.A polished, proven solution
• C.A model of a final proposed product

Comment: *

Name: *

Email: *

Verification: *

Universal Containers has chosen to leverage Experience Cloud to create an engaging site for its customers. The business analyst (6A) leading this project needs to validate that the requirements meet the goal.
What should the BA do to ensure alignment?

• A.Circulate the requirements to stakeholders, incorporate feedback, and obtain sign-off.
• B.Conduct a whiteboarding session to ensure the requirements are accurate.
• C.Survey customers to confirm whether the new site meets their requirements.

Comment: *

Name: *

Email: *

Verification: *

Universal Containers (UC) needs a Quip template to create Account plans. UC's business analyst has been tasked with documenting requirements for this initiative. During one of the business requirements gathering sessions, a sales manager notes that it's important the new template is user-friendly and only accessible to the account team.
Which option captures this requirement?

• A.Make the template user-friendly and accessible only by members of the account team.
• B.Accessible by members of the account team.
• C.The sales manager can make the template user-friendly.

Comment: *

Name: *

Email: *

Verification: *

Universal Containers (UC) stores information about its containers in the standard Salesforce Product object. UC deals with data integrity issues, such as the Container Color field fails to update on all containers when the color is updated on a Container Product Line. The project owner mentioned that a previous consultant recommended that UC move to a more normalized data model to represent its containers.
What should the business analyst review to learn more about the previous consultant's recommendation?

• A.Entity Relationship Diagram (ERD)
• B.System requirements specification
• C.Change request logs

Comment: *

Name: *

Email: *

Verification: *

A business analyst (BA) discovers that universal Containers automated case assignments in Service Cloud. UC uses case assignment rules to route cases to predefined team. The UC leadership team wants to improve how cases are routed.
What should the BA recommend to help the resolve a common obstacle?

• A.Migrate from case assignment riles to Omni-Channel.
• B.Document the current case assignment process.
• C.Minimize case escalations to reduce time to resolution.

Comment: *

Name: *

Email: *

Verification: *