Universal Container (UC) is implementing Sales Cloud. The business analyst (BA) assigned to the project wants to the project wants to become a trusted advisor to UC stakeholders.
What are some communication best practices a BA should follow to help achieve this goal?
What are some communication best practices a BA should follow to help achieve this goal?

• A.Outline previous project experience, record and take notes for every meeting, and limit communication to weekly updates.
• B.Ask each project team member to complete a survey, create a project plan, and delegate roles and responsibilities to stakeholders.
• C.Ask questions and document the answers, make suggestions based on previous project success, and provide a meeting agenda period to each session>

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The sales team is learning a new sales methodology. Management wants to align Salesforce opportunities with the methodology.
What is the first step a business analyst should take to begin overhauling the Opportunity object?

• A.Configure stages in Salesforce.
• B.Create new reports and dashboards.
• C.Understand the current business process.

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A business analyst is working with a new customer on a Sales Cloud implementation. The executive sponsor for the project is new to the company and their role as VP. The sponsor has inherited functional requirements from the previous VP that were gathered 9 months ago. The project start date has yet to be defined. The sponsor wants to use the inherited requirements in lieu of a traditional discovery process.
What is the largest risk with this approach?

• A.The previous VP's requirements are outside of the Salesforce framework.
• B.The previous VP's requirements may differ from those of the new executive.
• C.The previous VP's requirements fail to meet current formatting standards.

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The business analyst (BA) at Northern Trail Outfitters needs to create a current state process map for a Service Cloud implementation with its retail division. The BA needs a simple diagramming notation for the process map that is applicable across all industries, provides context for metrics and management decisions, and supports regulatory considerations.
Which diagramming notation should the BA use for the process map?

• A.Business Process Modeling Notation (BPMN)
• B.Universal Process Notation (UPN)
• C.Unified Modeling Language (UML)

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Universal Containers has a Salesforce Knowledge base solution; however support agents have indicated that the system has duplicate knowledge articles. The agents have requested a feature that allows them to compare articles side-by-side and merge the articles. While researching solution option, the business analyst (BA) noticed an idea in the Salesforce IdeaExchage that directly addresses this requirement. The idea is in beta testing and will generally available in the next release.
What should the BA suggest?

• A.Ask the development team to build a custom solution based on the idea.
• B.Ask the Salesforce Account Executive to release the idea early.
• C.Ask the support manager to wait until the idea is released.

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