The sales team recently received training on a new sales methodology. When viewing an Opportunity in Sales Cloud, the sales manager wants the sales cycle to include new stages in addition to multiple custom fields. The business analyst is starting to construct user stories to support the new process.
What should each user story include?

• A.Who, where, and how
• B.Value, purpose, and need
• C.Who, what, and why

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A sales manager at Cloud Kicks recently learned about Salesforce Macros and believes service agents could benefit from the feature. The sales manager created the following user story: "As a service agent I want Salesforce Macros to complete repetitive tasks faster." What should the business analyst change to improve the user story?

• A.Replace the specific feature with a goal.
• B.Change the user story to the sales manager persona.
• C.Add a quantifiable reason why the feature is needed.

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While working on a new Sales Cloud feature request for the sales team at Northern Trail Outfitters, the business analyst (BA) uncovers a workflow which could have an impact on the service team. The sales director assures the BA that the impact to service would be minimal.
Which step should the BA take next?

• A.Prioritize the effort as defined by sales and ask the director to review any service impacts. .
• B.Review the effort and impacts with the service team, and work to align requirements across the teams.
• C.Continue with the effort as defined by sales and add a backlog item to review the service impacts in the future.

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Cloud Kicks has assembled a new product team to launch a brand ambassador partner portal in Experience Cloud. The team is debating various ways to document the requirements. The business analyst recommends writing user stories within the Agile methodology.
What is the benefit of creating user stories when documenting project requirements?

• A.User stories provide specific details about a product early in the development lifecycle.
• B.User stones decrease the need for collaboration within a product team throughout the project.
• C.User stones translate requirements in a way that shows a product's value to the end user.

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Universal Containers is about to kick off a new Salesforce implementation, bringing both sales and service teams onto the platform. Each team has been managing Accounts and Contacts in their own way even though the Accounts and Contacts are shared between the teams. This has resulted in disagreements about what should be built in Salesforce.
Which groups should the business analyst work with to gain full alignment on a common program vision and strategy?

• A.Business leaders, middle management, and end users
• B.Senior leadership, IT leadership, and middle management
• C.Executive sponsors, IT leadership, and end users

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