Cloud Kicks (CK) wants its sales team to use Sales Cloud to decrease its lead conversion time. The business analyst (BA) will analyze and break down CK's typical sales cycle.
How can process mapping help the BA get started on this project?

• A.It can show the relationship between the steps and actions in the sales cycle to communicate and understand the current state, and to identify areas for improvement.
• B.It can model changes in the current customer experience, analyze each change's potential for impact, and help visualize potential improvements in the sales cycle in advance of the solution design.
• C.It can display complex ideas in a consistent format, highlight blockers and impediments to help stakeholders quickly assess issues in the sales cycle, and see the project timeline at a glance.

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Cloud Kicks needs to revamp its support process to improve the customer experience and has asked the Service Cloud team to collaborate with the business analyst (BA). The BA has scheduled an initial live process mapping session with all stakeholders and received the following calendar responses:

What should the BA do?

• A.Hold a one-on-one diagram session with each stakeholder before the workshop.
• B.Proceed with the workshop as scheduled with the stakeholders who are available.
• C.Cancel the workshop and reschedule it to a date when ail stakeholders ace available.

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The business analyst (BA) implementing Salesforce at Cloud Kicks is interacting with many different people throughout the company. Some of the subject matter experts (SMEs) are difficult to engage, and the BA is struggling to get the information they need.
What should the BA do when they find it difficult to get a response?

• A.Limit effort to contact the unresponsive SMEs.
• B.Put extra effort into following up with the SMEs.
• C.Escalate the concern to the SMEs' manager.

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The business analyst (0A) at Universal Containers has met with stakeholders and is using the waterfall methodology to capture requirements for Sales Cloud enhancements for a future product release.
What is the next step for the BA to take before build can begin?

• A.Get approval and signoff on the requirements.
• B.Schedule sprint planning meetings.
• C.Define the minimal viable product.

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The business analyst is working with a stakeholder on a Salesforce project. The stakeholder needs an approval process on contract submissions. Sales managers want to see all contracts when the discount is greater than
20%. They will decline any contracts with a discount that is greater than 25%, but they want visibility into other highly discounted contracts.
Which acceptance criteria is the most effective for this scenario?

• A.A sales manager wants to be notified when a contract has been submitted with a discount greater than
  20% so the manager can approve or decline a discounted price.
• B.Users in a sales manager role should have access to a button on contracts to click to approve or decline a contract with a discounted price of 2G% or more.
• C.A sales manager wants to be able to approve contracts with a large discount and they need a validation rule related to contract discounts greater than 25%

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