Cloud Kicks will launch a new customer experience portal. During discussions with the VP of customer service, a business analyst (BA) recorded the following:
* All logins must use multi-factor authentication (MFA).
* Portal pages should load within 2 seconds.
How should the BA document the items?

• A.functional requirement
• B.User story
• C.Non-functional requirement

Comment: *

Name: *

Email: *

Verification: *

A business analyst (BA) conducted a group workshop with stakeholders to understand and document in-scope business processes. The BA feels there are gaps between process steps.
What should the BA do to close the gaps or confirm the process steps?

• A.Conduct elimination with stakeholders regarding their parts of the process.
• B.Review the documentation to ensure that information gathered about the process is correct.
• C.Using strategy analysis, define models of how gaps in the business process can be resolved.

Comment: *

Name: *

Email: *

Verification: *

The business analyst (BA) at Cloud Kicks is having a hard time documenting a user story to change an existing Opportunity flow for sales users. The architect expressed their concerns to the BA that they lack a comprehensive list of the components that will be affected by the updated flow.
Which best practice should the BA follow?

• A.Write the user story without making any assumptions about how it will be implemented or which components are affected.
• B.Ask the development team to investigate and document all affected components before the story can be written.
• C.Schedule additional discovery sessions with the sales users to understand what will be impacted by the changes.

Comment: *

Name: *

Email: *

Verification: *

The Sen/ice Center at Universal Containers (UC) uses Service Cloud and Experience Cloud to manage its customer case lifecycle. UC wants to limit the number of interactions a customer has during the lifecycle. The project leader has asked the business analyst (BA) to visually illustrate the lifecycle.
Which document should the BA create?

• A.Journey Map
• B.Heat Map
• C.Process Map

Comment: *

Name: *

Email: *

Verification: *

Northern Tail Outfitters has fixed a business analyst (BA to help revamp the order management process.
During the backlog regiment session, the BA discovers the few user satires are no longer needed.
What should the BA do next?

• A.Cancel these user stones and remove them from the backlog.
• B.Move these user stones to the button of the backlog.
• C.Review these user stones in the backlog at the next sprint retrospective.

Comment: *

Name: *

Email: *

Verification: *