The Salesforce project team at Cloud Kicks is about to start a project that crosses sales and service teams. The business analyst (BA) has been tasked with writing user stories with the teams in a workshop.
What should the BA keep in mind during the process?

• A.User stories specify which technical components are impacted.
• B.User stories are fixed upon stakeholder approval.
• C.User stories encourage iterative development.

Comment: *

Name: *

Email: *

Verification: *

The business analyst (BA) implementing Salesforce at Cloud Kicks is interacting with many different people throughout the company. Some of the subject matter experts (SMEs) are difficult to engage, and the BA is struggling to get the information they need.
What should the BA do when they find it difficult to get a response?

• A.Put extra effort into following up with the SMEs.
• B.Limit effort to contact the unresponsive SMEs.
• C.Escalate the concern to the SMEs' manager.

Comment: *

Name: *

Email: *

Verification: *

Universal Containers is developing a new recruitment app using Service Cloud. The project team has started writing user stories including:
"As a human resources (HR) manager, I need to document the progress of a candidate's submission so I can manage the candidate's application throughout the recruiting process." What is one definition of done for this user story?

• A.The Candidate Status field can be updated.
• B.The acceptance criteria has been approved.
• C.The Candidate object has Edit access.

Comment: *

Name: *

Email: *

Verification: *

New interns at Universal Containers have been tasked with following a new process to import leads from a spreadsheet into Salesforce. A business analyst is mapping the process to document the overall lead creation process.
What should the process map look like?

• A.A very detailed process map that is unambiguous and version controlled
• B.A somewhat detailed process map that is easy to remember and self- explanatory
• C.A simple process map that is high-level and covers key aspects

Comment: *

Name: *

Email: *

Verification: *

Cloud Kicks (CK) is expanding and has many different departments in manufacturing and delivery. CK needs to prepare for a new Sales Cloud implementation for it, 6,000 users. To increase adoption, the business analyst (BA) wants to break down existing sides between the manufacturing and delivery departments.
Which planning approach should the ISA take to get buy-in from users?

• A.Recombined clear owners up for the platform and identity executive sponsors.
• B.Assign a team to start building a prototype of product functionality.
• C.Document user requirement from each department during discovery sessions.

Comment: *

Name: *

Email: *

Verification: *