The product owner at Cloud Kicks wants to know which user stories fail user acceptance testing (UAT) and the potential impact on other successful use stories. Currently, user stories are stored in a shared spreadsheet.
What should a business analyst recommend to ensure UAT result are document security.

• A.Give all stakeholder the ability to edit the shared spreadsheet.
• B.Ask each tester to admit share spreadsheet.
• C.Enable history in the shared spreadsheet.

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The North American (NA) sales team wants to add a set of new fields and delete several fields from the Account object. During requirements gathering, the business analyst (BA) discovers the fields are actively being used by the EMEA team.
Which step should the BA take next?

• A.Refine the requirements to accommodate, both teams.
• B.Focus on the NA team's requirements.
• C.Start another project to address the EMEA team's requirements.

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Cloud Kicks is a rapidly growing company and has just expanded its team to include a business analyst (BA). The IT directory has asked the BA to use application Lifecycle Management (ALM) for all Salesforce development projects.
Which step of the ALM cycle requires the BA to study current business process gather requirements, and analyze them?

• A.Build
• B.Plan
• C.Test

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Northern Trail Outfitters is undergoing a Service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request m the middle of a sprint.
Which step should the BA take next?

• A.Add the change request to the backlog to be prioritized for the next sprint.
• B.De-prioritize some user stones and add the change request to the current sprint.
• C.Begin working on the change request as soon as the team has capacity.

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Which step should a business analyst take to establish credibility and covert empathy with stakeholders during discovery sessions for a new Experience site?

• A.Describe work with other companies that has solved similar problem.
• B.Reiterate the project objectives and the KPIs that will be tracked.
• C.Ensure the workshop schedule consider tome zone and language differences.

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