Universal Containers is working to improve Salesforce adoption. Customer reps are utilizing many Salesforce features in the org, but sales reps are still relying on their personal spreadsheets.
What should the business analyst do to better understand the sales reps process in order increase Salesforce adoption?

• A.Host Focus group, conduct surveys, and shadow the sales reps to observe the tools they use and how the use them.
• B.Run reports based on usage to see where the sales reps are spending the majority of their time in Salesforce.
• C.Arrange for the sales reps to collaborate with customer service reps to learn service reps interact with Salesforce.

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A business analyst (BA) Is coordinating a User Acceptance Testing (UAT) session focused on Service Cloud enhancements.
Which resource Is critical for the BA to include in UAT?

• A.Support agents
• B.System developers
• C.Quality assurance testers

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Which User access and sharing features would you use for the following use case: it is the first time a user logs in and they need to be sent an email with a way to authenticate their email.

• A.2 FA
• B.Single Sign-On
• C.Email Proof
• D.Login Link

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Cloud Kicks (CK) plans to establish a Center of Excellence (CoE).
How will CK benefit from using a CoE to define the long-term vision for its Salesforce org?

• A.CK will be better able to prioritize across teams and streamline processes.
• B.CK will get insights to current business processes.
• C.CK will develop a process to gather feedback from end users regularly.

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The business analyst (BA) at Cloud Kicks (CK) has been tasked with optimizing CK's lead process. In the weekly sales meeting, the BA outlines the project and asks for input. A new entry-level employee reaches out multiple times with ideas and suggestions for improvements.
What should the BA do when responding to the new employee's input?

• A.Acknowledge the new employee's ideas while making extra effort to reach out to stakeholders who have more industry experience and knowledge.
• B.Send a detailed survey to the entire sales team, including the new employee, to understand their needs, expectations, and priorities.
• C.Schedule a one-on-one meeting with the new employee to get an alternative perspective from a beginner's mind.

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