Universal container needs to update a field on an account when an opportunity stage is changed to close lost. What can be used to accomplish this requirement? Choose 2
The Director of Customer Service wants to know when agents are overwhelmed with high-priority items in the support queue. The Director wants to receive a notification when a new case is open with the status of "New" for more than four business hours. Which automation process could be used to accomplish this? Choose 2 answers
Universal Containers needs to update a field on an Account when anOpportunity Stage is changed to Closed Lost. What tools can we use to accomplishthis requirement? (Choose 2)