Universal Containers is rolling out a new customer service process. Customer service managers will need to edit cases for their subordinates, but not cases for other groups. Managers and users should be able to view all cases. What is the recommended solution to configure this? Choose 2 answers

• A.Create criteria-based sharing rules.
• B.Create standard role hierarchies
• C.Set organization-wide sharing defaults to public read/only.
• D.Set organization-wide sharing defaults to private.

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UVC is importing 1000 records into salesforce. They want to avoid any duplicate records from being created during the import. How can these requirement met?

• A.Include a column in the import file that has other record name
• B.Use "prevent duplicates"
• C.Run duplicate check
• D.Manually merge

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The organization-wide default for a custom object is set to private. The superior profile grants view access to the same object. A user with the superior profile is also listed as the manager on the user detail record for a subordinate. However, the superior still cannot view records owned by the subordinate.
What is preventing the superior from viewing records owned by the subordinate? Choose 2 answers

• A.The superiors' role is not above the subordinate's role in the hierarchy.
• B.Organization-wide settings for the custom object grant access to other user with the same role.
• C.The superior requires permission set in order to view the subordinate's records.
• D.Organization-wide settings for the custom object do not grant access using hierarchy.

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UVC wants their Field Sales team to only see the accounts that they own. Separate North American and European marketing teams should only see accounts in their respective regions. The Inside Sales Team needs to see all accounts in Salesforce. How can this be accomplished?

• A.Set the OWD to Private for all accounts. Create Criteria-based sharing rules for each Marketing Team, and create an Inside Sales Team Profile with the "View All" setting for accounts
• B.Set the OWD to Private for accounts. Create permission sets for each Marketing team, and create an Inside Sales team profile with the "View All" setting for accounts
• C.Set the OWD to Public for all accounts. Create criteria-based sharing rules for each Marketing Team, and create an Inside Sales Team permission set with the "View All" settings for accounts
• D.Set the OWD to Public for accounts. Create profiles for each Marketing team, and create an Inside Sales Team role that is at the top of the Role Hierarchy

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Which statement is true when using record types to control picklist value. (Select 2)

• A.If a picklist value is removed from the master, then it is no longer available when records assigned to that value are unchanged
• B.If values are added to the Opportunity Stage, Case Status, and Lead Status fields, then the values must be manually adjusted for each record type
• C.If a record type is renamed, then the list of values included in that record type are also changed to newly renamed record types
• D.If a picklist value is added to the master picklist, then the new value must be manually included in the appropriate record types

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