Universal Containers provides prompt service and has multiple service levels for different customers. Over 50% of Service Appointments are created on the same day they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day. What method of dispatching should a Consultant recommend implementing?

• A.Automatically change the status to Dispatched of all Service Appointments.
• B.Automatically schedule unscheduled services to available Resources.
• C.Automatically Dispatch Service Appointments using Drip Feed.
• D.Automatically run Optimization Background Job every hour.

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Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create work skills for the Service Resources?
Choose ? answers

• A.Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
• B.Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.
• C.Create the work skills using Setup. Manually as Resources.
• D.Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.

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Universal Containers wants to use Work Types, since many of their Work Orders require the same Field Service Technician skills. What should the Consultant consider when using Work Types?

• A.An existing Work Order Line Item will inherit the required skill of a Work Type, regardless of any existing required skills.
• B.A Work Order Line Item will inherit their parent Work Order's Work Type Skills, and the user is unable to make additional changes.
• C.A Work Order inherits the Work Types required skills; however, the user has the ability to add/remove skills on the Work Order.
• D.A change to the skills on a Work Type will affect the required skill on Work Orders previously created from that Work Type.

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Universal Containers is looking to implement Entitlement Management to meet the following requirements:
1) Any employee from the customer account is eligible for support.
2) Specific purchased products are eligible for support.
What Objects should be set up for Entitlement Management?

• A.Contracts and Assets
• B.Accounts and Service Contracts
• C.Accounts and Assets
• D.Contacts and Service Contracts

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which two considerations impact the scheduled time frame of multi-day work?
Choose 2 answers

• A.Homebase travel
• B.Resource skill level
• C.Assigned resource
• D.Break duration

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