Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create work skills for the Service Resources?
Choose 2 answers

• A.Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
• B.Create the work skills using Setup. Manually assign the skills to Service Resources.
• C.Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
• D.Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.

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An enterprise customer that has more than 10 Million customers has the following systems and conditions in their landscape:

• A.Enterprise Document Management System (DMS) Bills mailed to customers are maintained in the Document Management system.
• B.Salesforce CRM (CRM)- Customer information, Sales and Support information is maintained in CRM.
• C.Enterprise Billing System (EBS) - All customer's monthly billing is generated by this system.

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