The Org-Wide Default sharing for a Service Appointment is set to Private.
If the Service Appointment is cancelled, which users will have visibility to the record?

• A.Owner of Service Appointment and members of Service Territory
• B.wner of Service Appointment and members of User Territory
• C.Assigned Resources, Qwner of Service Appointment and members of User Territory
• D.Assigned Resources, Owner of Service Appointment and members of Service Territory

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Northern Trail Outfitters submits orders to the manufacturing system web-service. Recently, the system has experienced outages that keep service unavailable for several days.
What solution should an architect recommend to handle errors during these types of service outages?

• A.Use middleware queuing and buffering to insulate Salesforce from system outages.
• B.A Use Platform Event replayld and custom scheduled Apex process to retrieve missed events.
• C.Use @future jobld and custom scheduled apex process to retry failed service calls.
• D.Use Outbound Messaging to automatically retry failed service calls.

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Technicians earn certifications that must be renewed periodically to ensure their skills remain up to date.
How can these certifications be managed on the Resource?

• A.Add the Resource Skill and track certification using reminder.
• B.Add the Resource Skill and create Absence once expired.
• C.Add the Resource Skill and set the End Date.
• D.Add the Resource Skill and remove from the Service Territory once expired.

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Northern Trail Outfitters recently purchased Marketing Cloud to start running cross-channel campaigns. They are looking for guidance on which value to use as the subscriber key.
Which two options should the consultant recommend?
Choose 2 answers

• A.Mobile Device ID
• B.Loyalty Program Number
• C.Email
• D.CRM ID

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Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation?

• A.A service resource can only be 2 member of 2 single Crew
• B.Capacity-based scheduling is supported for Service Crews.
• C.Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
• D.The Preferred Resource service objective is ignored for active Crew Members.

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