Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the Consultant recommerd to meet the requirement?
Choose 2 answers

• A.Ensure that Status Transitions are configured to prevent the up3Ste from "Cannot Complete" to
• B.Define "Cannot Complete" as a Pinned Starus for Auto-Dispatch Services
• C.Ensure that Status Transitions are configured to allow the status update from "Cannot Complete" to "Scheduled."
• D.Define "Cannot Complete" as a Pinned Status for Scneduling and Optimization Services

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Universal container provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different part used, and time spent on each machine when dispatching a technician How should consultants meet these requirements?

• A.Each asset will have a service appointment that will represent work order needed each machine
• B.Each account will have a service appointment that will represent the work to be done at customer site
• C.Work order will have multiple service appointments. Each service appointment will be linked to the asset
• D.Work order will have multiple work order line item each work order line item will be link to the asset and have a service appointment

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Universal Containers wants to represent and track a Bill of Material (BoM). What should a Consultant recommend?

• A.Use an ERP to manage the BoM.
• B.Use Products and add to an Order.
• C.Use a custom object to model the BoM.
• D.Use Assets and define a hierarchy.

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universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time How should the consultant make this requirement?

• A.Create a two-service crew
• B.Create a work rule with two required skills
• C.Create two service appointment
• D.Create a crew with two technicians

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Universal Containers wants service managers to quickly Identify location and status changes in the lifecycle of a specific component in a customer's install base.
What should a Consultant utilize to track the lifecycle?

• A.A Product related list on Assets
• B.A Work Order related list on Assets
• C.Field History Tracking on Assets
• D.Custom fields for change tracking on Assets

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