At Northern Trail Outfitters (NTO), agents are expected to complete a variety of tasks. They create cases and work orders, and need Read access to work types and work rules. They also book and manage appointments, assign mobile resources, and optimize their mobile workforce's schedule.
What is the best permission set{s) a consultant should
recommend assigning to NTO agents?

• A.Agent and Resource
• B.Mobile, Agent, and Resource
• C.Agent
• D.Dispatcher

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Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy.
How should a Consultant assign Service Appointments to the Polygon?

• A.Set the Territory Assignment Policy to the Lowest Level.
• B.Set the Polygon Assignment Policy to the Lowest Level.
• C.Set the Territory Assignment Policy to the Highest Level.
• D.Set the Polygon Assignment Policy to the Highest Level.

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The service director at Ursa Major Solar would like to understand the effect that service objectives have on the assignment of service appointments to service resources.
Where can the director view service objective scores for potential appointment time slots?

• A.Bulk dispatch action
• B.Book appointment action
• C.Candidates action
• D.Dispatch console

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Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the Consultant recommerd to meet the requirement?
Choose 2 answers

• A.Ensure that Status Transitions are configured to prevent the up3Ste from "Cannot Complete" to
• B.Define "Cannot Complete" as a Pinned Status for Scneduling and Optimization Services
• C.Define "Cannot Complete" as a Pinned Starus for Auto-Dispatch Services
• D.Ensure that Status Transitions are configured to allow the status update from "Cannot Complete" to "Scheduled."

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Universal container wants to ensure the technician has the correct equipment before arriving at a job site.
Which two considerations should the consultant take into account when configuring?
field service lightning?
Choose 2 answers

• A.Required product must be added to both work order and all work order line items
• B.Validation rule and triggers created on work order and work order line-item objects are automatically recreated for work
• C.Work type can be configured to include required products on the work order and work order line item
• D.Quantity and unit of measure are required when adding a required product

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