Service resources at Universal Containers (UC) frequently work in more than one service territory.
The current scheduling policy looks only at primary territory. While UC still wants the optimizer to use the service resource's primary territory when scheduling, UC also wants the scheduling policy to look at the resource''s secondary service territories.
Which two scheduling policy changes should a Consultant recommend?
Choose 2 answers

• A.Select Working Location Enable Primary on the Working Territories Work Rule:
• B.Include the Mateh Territory Work Rule.
• C.Remove the Match Territory Work Rule.
• D.Deselect Working Location Enable Primary on the Working Territories Work Rule.

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universal containers has customers who have previously negotiated pricing on some products.
Which price book structure should a consultant recommend when considering the implications of pricing on work orders?

• A.Utilize a custom global price book and add all products as price book entries
• B.customer specific price books and add only price negotiated products as price Create book entries
• C.Create customer specific price books and add all products as price book entries
• D.Utilize a custom global price book and add price negotiated products as price book entries

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Upon arrival for the service appointment, technician report a team of people is required to resolve the issue How can the dispatcher ensure the required resources are assign to the issue?

• A.Create a new work order and assign a crew
• B.Create a new service appointment and assign to crew
• C.Assign the existing service appointment to the crew
• D.Assign the existing work order to crew

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Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country.
What Price Book structure is recommended?

• A.Utilize a custom Price Book with pricing rules applied.
• B.Utilize a custom Price Book specific to each country.
• C.Utilize a standard Price Book specific to each country.
• D.Utilize the standard Price Book with pricing rules applied.

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A company needs to be able to send data from Salesforce to a home grown system behind a corporate firewall. The data needs to be pushed only one way and doesn't need to be sent in real time. The average volume is 2 million records per day.
What should an integration architect consider when choosing the right option in building the integration between the external system and Salesforce?

• A.Due to high volume of records, number of concurrent requests can hit the limit for the REST API call to external system.
• B.Due to high volume of records, salesforce will need to make a REST API call to external system.
• C.Due to high volume of records, the external system will need to use a BULK API Rest endpoint to connect to salesforce.
• D.Due to high volume of records, a third party integration tool is required to stage records off platform.

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