Universal Containers wants to make it easier for Managers to monitor Preventative Maintenance work orders using the Dispatcher Console.
Which two filtering options should managers use to find the appropriate work orders?
Choose ? answers

• A.The Dispatcher Work Order Polygon and filter the list to show only desired service appointments
• B.The Preventative Maintenance Gantt and filter the list to show only desired work orders
• C.The Dispatcher Console Appointment list and filter the list to show only desired service appointments
• D.The Dispatcher Console Map and filter the list to show only desired service appointments

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Universal Containers's Dispatchers want to visualize the planned travel route for a Technician during their shift.
Which feature should the Consultant recommend to meet the requirement?

• A.Service Appointment Reports
• B.Service Resource Dashboard
• C.Street-level Routing
• D.Aerial Routing

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A Field Technician from Universal Containers arrived onsite for an appointment, and unfortunately the customer was not present. UC wants to ensure they can track these customer no-show events for future process improvement.
What process should a Consultant recommend to handle this situation?

• A.Set the existing Service Appointment status to Cannot Complete; Create a new Service Appointment against the same Work Order for the follow-up trip.
• B.Set the existing Service Appointment status to In Progress; Create a new Work Order and Service Appointment for the follow-up trip.
• C.Set the existing Service Appointment status to Cannot Complete; Create a new Work Order Line Item for the follow-up trip.
• D.Set the existing Service Appointment status to Complete; Create a new Work Order and Service Appointment for the follow-up trip.

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Technicians earn certifications that must be renewed periodically to ensure their skills remain up to date.
How can these certifications be managed on the Resource?

• A.Add the Resource Skill and remove from the Service Territory once expired.
• B.Add the Resource Skill and track certification using reminder.
• C.Add the Resource Skill and set the End Date.
• D.Add the Resource Skill and create Absence once expired.

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Universal Containers wants to track Technicians' van stock using the Salesforce Field Service mobile app a ensure that Technicians report when parts are used.
Which three data elements should a Consultant recommend tracking to support these requirements?
Choose 3 answers

• A.Mobile Locations
• B.Products Required
• C.Products Consumed
• D.Inventory
• E.Warehouse Locations

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