Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work. Contractor 1 has provided services for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2.
How should the Consultant configure the Contractors' experience?

• A.Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
• B.Assign Contractor 1 as a Preferred Resource.
• C.Assign Contractor 1 and 2 different capacities for repair work.
• D.Assign Contractor 2 as an Excluded Resource.

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Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?

• A.Work Order Record Types for Break-fix, Install, and Inspection.
• B.Work Type Line Items for Install, Break-fix, and Inspections.
• C.Work Types and Skill Requirements for Install, Break-fix, and Inspections.
• D.Work Order custom fields to define Install, Break-fix, and Inspections.

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An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked.
What should the Consultant leverage to meet this requirement?

• A.Maintenance Plan
• B.Product Item
• C.Entitlement Plan
• D.Assets

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Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?

• A.Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.
• B.Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.
• C.Each Account will have a Service Appointment that will represent the work to be done at the customer site.
• D.Each Asset will have a Service Appointment that will represent the work needed for each machine.

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Universal Containers is experiencing an issue where Technicians are repeatedly called back to a job that has been completed in the past. How should a Consultant recommend this information be tracked?

• A.Create new Work Order Line Items under the initial Work Order.
• B.Create a new Work Order and relate it to the Customer.
• C.Create a new Work Order and relate it to the previous Work Order.
• D.Update a field called "Repeat Call" on the initial Work Order.

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