Technicians earn certifications that must be renewed periodically to ensure their skills remain up to date.
How can these certifications be managed on the Resource?

• A.Add the Resource Skill and track certification using reminder.
• B.Add the Resource Skill and create Absence once expired.
• C.Add the Resource Skill and remove from the Service Territory once expired.
• D.Add the Resource Skill and set the End Date.

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Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups.
The customer will call to schedule each visit.
How should a Consultant configure the Maintenance Plan to meet this requirement?

• A.Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.
• B.Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.
• C.Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.
• D.Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generate work orders.

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Universal Containers just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose ? answers

• A.Create the Service Territory Location as a Service Territory lookup field.
• B.Add the Service Territory Location Related List on the Location page layout.
• C.Add the Service Territory Location Related List on the Service Territory page layout.
• D.Create the Service Territory Location as a Location lookup field.

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Each door lock that universal containers (UC) sells have a unique 20-digit code. The code represents the manufacturer, production run, and production number UC needs to track each lock in addition to the installed locks, all technician carry five replacement in their van stock How should UC track the van stock door locks?

• A.Create a product item for each door lock utilizing standard field
• B.Create a product item and enter a serial number in related list
• C.Create a product item with all the serial numbers in the noted section
• D.Create a product item and enter technician lock quantity

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Universal Containers has customers who have previously negotiated pricing on some products.
Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders?

• A.Create customer-specific Price Books and add all products as Price Book Entries.
• B.Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.
• C.Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.
• D.Utilize a custom Global Price Book and add all products as Price Book Entries.

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