Universal Containers (UC) wants to measure their adherence to specific SLAs for all Work Orders. In which order should a Consultant Implement the setup to achieve this requirement?

• A.Set UP Milestones, Create Entitlement records, Set Up Entitlements Process for Work Orders.
• B.Create Entitlement records, Set Up Entitlements Process for Work Orders, Set Up Milestones.
• C.Set Up entitlements Process for Work Orders, Set Up Milestones, Create Entitlement records.
• D.Set Up Milestones, Set Up Entitlements Process for Work Orders, Create Entitlement records.

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Northern Trail Outfitters (NTO) has an integration set up between a Salesforce org and a quoting system. NTO would like to show a notification to all sales representatives that use Salesforce anytime the quoting system will be taken down for maintenance.
Which Salesforce API should an Integration Architect use to fulfill this requirement?

• A.Connect REST API
• B.Streaming API
• C.REST API
• D.Tooling API

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Universal container wants to ensure the technician has the correct equipment before arriving at a job site.
Which two considerations should the consultant take into account when configuring?
field service lightning?
Choose 2 answers

• A.Work type can be configured to include required products on the work order and work order line item
• B.Quantity and unit of measure are required when adding a required product
• C.Required product must be added to both work order and all work order line items
• D.Validation rule and triggers created on work order and work order line-item objects are automatically recreated for work

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An extreme weather situation impacted both the volume of open work and the number of available resources at Universal Containers.
Which approach should a Consultant recommend to realign available resources with open work?

• A.Customer First scheduling
• B.Global optimization
• C.Resource Schedule Optimization
• D.Emergency scheduling

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Universal containers (UC) wants to deploy knowledge to its field team.
How should UC ensure its technicians can access knowledge articles offline?

• A.Use the salesforce Mobile App with deep linking to the field service lightning Mobile App.
• B.Use work types to assign associated articles to work order.
• C.Create a custom Mobile App that syncs articles based on service appointment assignments.
• D.Write a workflow that associates articles to work orders based on a picklist on the work order.

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