Dispatches at Universal Containers want to ensure the Resource being assigned to a Work Order has the correct training. What should a Consultant implement to accomplish this requirement?

• A.Set up Service Locations, Set up Location Skills, Define Work Types
• B.Define Work Types, Define Work Order Status, Set up Resource Skills
• C.Set up Skill Requirements, Define Work Types, Set up Routing Rules.
• D.Define Skills, Set up Skill Requirements, and Set up Resources Skills

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Universal Containers wants to prevent the lunch break from interfering with existing scheduled work.
How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?

• A.Create a recurring Service Appointment.
• B.Use the Resource Availability Rule.
• C.Use appropriate Resource Operating Hours.
• D.Create Resource Absences every day.

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Universal Containers has enabled Field Service Lightning and is looking to enable Entitlements for Work Orders. What should a Consultant take into consideration?

• A.Creating Entitlements for Cases and Work Orders must be separated.
• B.Managing page layouts and milestone trackers can be done in salesforce1.
• C.Managing page layouts and validation rules can be done in Salesforce Lightning.
• D.Creating Entitlements for Work Orders requires Lightning to be enabled.

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Northern Trail outfitters (NTO) want to track the report on individual tasks completed, including part consumed and pricing details, as part of the work order completion process. NTO want to schedule one or multiple tasks to the different technician as needed How should the consultant meet the requirements utilizing the standard field service lightning data model?

• A.Create a multiple service appointment each with its own child work order line item
• B.Create a custom object records, each with its own child service appointment
• C.Create work order line item, each with its own child service appointment
• D.Create a multiple service appointment, each with its own child task records

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Universal Containers (UC) wants to deploy Knowledge to its field team,
How should UC ensure its Technicians can access Knowledge Articles offline?

• A.Use Work Types to assign associated Articles to Work Orders.
• B.Write a workflow that associates Articles to Work Orders based on a pickiist on the jork Order.
• C.Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.
• D.Create a custom mobile app that syncs articles based on Service Appointment assignments

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