Free Access to Salesforce.Integration-Architect.v2026-08-26.q122 with Valid Practice Test (Page 12)

Question 51

A large enterprise customer has decided to implement Salesforce as their CRM. The current system landscape includes the following:
1. An Enterprise Resource Planning (ERP) solution that is responsible for Customer Invoicingand Order fulfillment.
2. A Marketing solution they use for email campaigns.
The enterprise customer needs their sales and service associates to use Salesforce to view and log their interactions with customers and prospects in Salesforce.
Which system should be the System of record for their customers and prospects?

A.ERP with all prospect data from Marketing and Salesforce.
B.Marketing with all customer data from Salesforce and ERP.
C.Salesforce with relevant Marketing and ERP information.
D.New CustomDatabase forCustomers and Prospects.

Correct Answer: C

Option C is correct because Salesforce should be the system of record for their customers and prospects, as it is the CRM solution that the sales and service associates use to view and log their interactions with them. Salesforce can also integrate with the Marketing and ERP solutions to display relevant information from those systems, such as campaign history, invoices, and orders12 Option A is incorrect because ERP is not a suitable system of record for customers and prospects, as it is mainly focused on invoicing and order fulfillment. ERP may not have all the data that the sales and service associates need to interactwith them, such as contact details, preferences, activities, and opportunities. ERP may also have different datamodels and definitions than Salesforce and Marketing, which can cause data quality and consistency issues3 Option B is incorrect because Marketing is not a suitable system of record for customers and prospects, as it is mainly focused on email campaigns. Marketing may not have all the data that the sales and service associates need to interact with them, such as account information, service cases, contracts, and quotes. Marketing may also have different data models and definitions than Salesforce and ERP, which can cause data quality and consistency issues.
Option D is incorrect because creating a new custom database for customers and prospects is not a feasible orefficient solution, as it would require additional development, maintenance, and integration costs. It would also create another layer of complexity and potential data duplication in the system landscape. Salesforce already provides a robust and flexibleplatform for managing customer and prospect data, which can be easily customized and integrated with other systems.
References: 1: Salesforce CRM - The Definitive Guide 2: SalesforceIntegration Cloud - Connect Any App, Data, or Device 3: What Is ERP? | Oracle : Salesforce vs ERP: What's the Difference? : Marketing Cloud - Digital Marketing Platform : Salesforce vs Marketing Cloud: What's the Difference? : Salesforce Platform - Build Apps Fast : Why You Shouldn't Build Your Own CRM System

Question 52

A largeB2C customer is planning to implement Salesforce CRM to become a Customer centric enterprise.
Below, is their current system landscape diagram.
The goals for implementing Salesforce follows:
1. Develop a360 view of customer
2. Leverage Salesforce capabilities for Marketing, Sales and Service processes
3. Reuse Enterprise capabilities built for Quoting and Order Management processes Which three systems from the current system landscape can be retired withthe implementation of Salesforce?
Choose 3 answers

A.Order Management System
B.Case Management System
C.Sales Activity System
D.Email Marketing System
E.Quoting System

Question 53

The sales Operations team at Northern Trail Outfitters imports new leads each day. An integrated legacy territory management system assigns territories toleads before Sales team members can work on them. The current integration often experiences latency issues.
Which two recommendations should an Architect make to improve the integration performance?
Choose 2 answers

A.Reduce batch size of asynchronous BULK API.
B.Reduce batch size of synchronous BULK API.
C.Legacy system should submit in serial mode.
D.Legacy system should submit in parallel mode.

Question 54

Universal containers are planning to implement Salesforce as their CRM system. Currently they have the following systems
1. Leads are managed in a Marketing System.
2. Sales people use Microsoft Outlook to enter contacts, emails and manage activities.
3. Inventory, Billing and Payments are managed in their ERP system. 4. The proposed CRM system is expected to provide Sales and Support people the ability to have a single view of their customers and manage their contacts, emails and activities in Salesforce CRM.
What should an Integration Consultant consider to support the proposed CRM system strategy?

A.Plan for migration of customer and sales data across systems on a regular basis to keep them in sync.
B.Evaluate current and future data and system usage and then identify potential integration requirements to Salesforce.
C.Explore Out of box Salesforce connectors for integration with ERP, Marketing and Microsoft Outlook systems.
D.Propose a middleware system that can support interface between systems with Salesforce.

Question 55

Universal Containers (UC) uses Salesforce to track the following customer data:
1. Leads,
2. Contacts
3. Accounts
4. Cases
Salesforce is considered to be the system of record for the customer. In addition to Salesforce, customer data exists in an Enterprise Resource Planning (ERP) system, ticketing system, and enterprise data lake. Each of these additional systems have their own unique identifier. UC plans on using middleware to integrate Salesforce with the external systems.
UC has a requirement to update the proper external system with record changes in Salesforce and vice versa.
Which two solutions should an Integration Architect recommend to handle this requirement?
Choose 2 answers

A.Design an MDM solution that maps external ID's to the Salesforce record ID.
B.Use Change Data Capture to update downstream systems accordingly when a record changes.
C.Store unique identifiers in an External ID field in Salesforce and use this to update the proper records across systems.
D.Locally cache external ID'S at the middleware layer and design business logic to map updates between systems.

Question 51

Question 52

Question 53

Question 54

Question 55

Download PDF File