Free Access to Salesforce.Integration-Architect.v2026-08-26.q122 with Valid Practice Test (Page 15)

Question 66

A call center manager uses a custom dashboard to track Case related metrics. The manager wants a component to display the number of closed Cases in real time.
What type of event should be used to meet this requirement?

A.Push Topic Event
B.Change Data Capture Event
C.Platform Event
D.Generic Event

Question 67

A customer's enterprise architect has identified requirements around caching, queuing, error handling, alerts, retries, event handling, etc. The company has asked the integration architect to help fulfill such aspects with its Salesforce program. Which recommendation should the integration architect make?

A.Message transformation and protocol translation should be done within Salesforce.
B.Transform a Fire and Forget mechanism to Request and Reply, which should be handled by middleware tools.
C.Provide true message queueing for integration scenarios given that a middleware solution is required.

Question 68

Northern Trail Outfitters (NTO) uses different shipping services for each of the 34 countries it serves. Services are added and removed frequently to optimize shipping times and costs. Sales Representatives serve all NTO customers globally and need to select between valid service(s) for the customer's country and request shipping estimates from that service.
Which two solutions should an architect propose?
Choose 2 answers

A.Use Platform Events to construct and publish shipper-specific events.
B.Invoke middleware service to retrieve valid shipping methods.
C.Use middleware to abstract the call to the specific shipping services.
D.Store shipping services in a picklist that is dependent on a country picklist.

Question 69

A large business-to-consumer (B2C) customer is planning to implement Salesforce CRM to become a customer-centric enterprise. Below is the B2C customer's current system landscape diagram.

The goals for implementing Salesforce include:
* Develop a 360-degree view of the customer.
* Leverage Salesforce capabilities for marketing, sales, and service processes.
* Reuse Enterprise capabilities built for quoting and order management processes.
Which three systems from the current system landscape can be retired with the implementation of Salesforce?

A.Email Marketing, Sales Activity, and Case Management
B.Sales Activity, Order Management, and Case Management
C.Order Management, Case Management, and Email Marketing

Correct Answer: A

In the framework of a Salesforce Platform Integration Architect's landscape evaluation, the primary goal is to determine the "system of record" for each business function and identify redundancies between legacy systems and the proposed Salesforce architecture. This process is driven by the alignment of Salesforce's native "Customer 360" capabilities with the specific goals defined by the enterprise stakeholders.
According to Goal 2, the customer intends to leverage Salesforce specifically for marketing, sales, and service processes. Within the standard Salesforce ecosystem, these domains are addressed by the three core cloud products:
* Marketing Cloud provides the capabilities found in the legacy Email Marketing System.
* Sales Cloud replaces the functions of the Sales Activity System.
* Service Cloud is the native replacement for the Case Management System.
By migrating these three domains to a single platform, the organization directly fulfills Goal 1-developing a
360-degree view of the customer. Consolidating these interactions onto the Salesforce platform allows for a unified data model where customer behaviors in marketing, sales, and support are visible in one place, eliminating the silos inherent in the previous landscape.
However, a critical constraint is presented in Goal 3, which explicitly mandates the reuse of existing enterprise capabilities for quoting and order management. In an integration architecture, this signals that the Quoting System and Order Management System (OMS) are designated as external systems of record that must remain active. These systems often contain complex logic, tax calculations, or supply chain integrations (such as with an SAP Business Suite) that the business is not currently ready to migrate.
Therefore, since the Quoting and Order Management systems must be retained, they are excluded from the retirement list. The remaining three systems-Email Marketing, Sales Activity, and Case Management- overlap with Salesforce's native strengths and are not protected by the "reuse" requirement. Retiring them streamlines the technology stack and allows the architect to focus on building robust integration patterns (such as REST or SOAP callouts) to connect Salesforce to the retained Quoting and Order Management systems.

Question 70

Universal Containers (UC) uses Salesforce to track the following customer data:
1. Leads,
2. Contacts
3. Accounts
4. Cases
Salesforce is considered to be the system of record for the customer. In addition to Salesforce, customer data exists in an Enterprise Resource Planning (ERP) system, ticketing system, and enterprise data lake. Each of these additional systems have their own unique identifier. UC plans on using middleware to integrate Salesforce with the external systems.
UC has a requirement to update the proper external system with record changes in Salesforce and vice versa.
Which two solutions should an Integration Architect recommend to handle this requirement?
Choose 2answers

A.Locally cache external ID'S at the middleware layer and design business logic to map updates between systems.
B.Store unique identifiers in an External ID field in Salesforce and use this to update the proper records across systems.
C.Use Change Data Capture to update downstream systems accordingly when a record changes.
D.Design an MDM solution that maps external ID's to the Salesforce record ID.

Question 66

Question 67

Question 68

Question 69

Question 70

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