A customer service representative at a call center would like to be able tocollect information from customers using a series of questionprompts.
What could be used to accomplish this?

• A.Visual Workflow
• B.Lightning Process Builder
• C.Lightning Connect
• D.Workflow Rules

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The information below details a portion of an interaction model in JSON:

What is wrong with this interaction model?

• A.The two intents do not have unique utterances.
• B.The intent naming convention is not valid in the situation.
• C.The two intents do not have unique slots.
• D.The JSON is not properly constructed and would cause an error.

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A custom object named Assignment has a private sharing setting that grants access using hierarchies. The organization has a role hierarchy where the "Specialist" role reports to a "Manager" role which reports to a "Director" role. The director role is at the top of the role hierarchy. A user who is the manager role creates a new Assignment record. Who can send this record?

• A.The record owner and the managers in their hierarchy
• B.The record owner and the directors in their hierarchy.
• C.The record owner and those above the specialist role in their hierarchy
• D.The record owner and the specialists in their hierarchy

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Which of the following are types of access within an organization? (Choose three.)

• A.Object
• B.Record
• C.Field
• D.Administrative
• E.User

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Universal Containers allows users to create standard reports on demand.
What are three considerations users should be aware of when creating a new report?
Choose 3 answers

• A.Records will be available in the report regardless of security permissions
• B.The report type determines the types of records and fields that will be available.
• C.Charts can be added to summary reports to provide a visualization.
• D.Users can require that child objects exist for patent records using a cross filter.
• E.Users will need to add the report to a shared folder for other users to see It.

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