The customer needs to ensure data security and access controls for sensitive customer information. Which security requirement is most important?

• A.Regularly conduct security audits and vulnerability assessments to identify potential risks.
• B.Encrypt customer data at rest and in transit to protect against unauthorized access.
• C.Configure field-level security to restrict access to sensitive data based on user roles.
• D.Implement multi-factor authentication (MFA) for secure agent logins and access.

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Your deployment involves migrating historical case dat
a. Which data preparation step helps maintain case history and audit trails accurately?

• A.Transferring all available case data, including comments, attachments, and activity logs, during the migration process.
• B.Configuring the new system to preserve chronological order and timestamps associated with historical case events.
• C.Testing case history access and audit trail functionality to verify accurate retrieval and display of historical information.
• D.All of the above, contributing to a complete and accessible migration of historical case data with preserved context and audit trails.

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Your legacy system stores customer data in different formats. Which tool helps assess data readiness for migration?

• A.Salesforce Data Loader for bulk data imports and mapping.
• B.Data Quality Rules within Salesforce highlighting inconsistencies and missing information.
• C.Data Migration Assistant (DMA) tool for analyzing data format and compatibility.
• D.Custom Apex code scripts developed to assess and clean legacy data for migration.

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Your migration plan includes transferring agent performance dat
a. Which Salesforce object best accommodates this data?

• A.Account records representing your customer organizations.
• B.Contact records for individual customer contacts.
• C.User records for your contact center agents.
• D.Custom objects specifically designed for tracking agent performance metrics.

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The consultant should set up "Edit the Case page layout to embed the Contact Details component on the Case page." This is the most efficient approach to streamline the agents' workflow and eliminate unnecessary navigation.
Ursa Major Solar has a Contact Support form with fields for the Subject and Description on its Experience Cloud site, that its customers can fill out to log a case. However, customers are experiencing long response times, because the case is often transferred to a different department before it can be answered.
Which changes to the Contact Support form process should a consultant suggest to improve the response times?

• A.A Use Case Assignment rules to check for keywords in the subject or description and assign the case to a specialist queue that is appropriate for each keyword
• B.Use a record-triggered flow to detect keywords and assign the case to a specialist queue that matches the keyword.
• C.Add the Type field to the assigned Global Action as required, and then use a record biggest for to assign the case to a specialist queue that is appropriate for each

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