A sales representative is doing a 9-month check-in with a customer following a successful deployment. The sales rep found an additional product that will help improve the customer value and adoption.
Which customer success concept is the sales rep utilizing in this example?

• A.Improved experiences
• B.Innovate together
• C.Shared risks and shared accountability

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Which factor can the sales representative focus on to win the customer first and support their sales quota long term?

• A.Product evangelism
• B.Maximizing opportunities
• C.Customer experience

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Which behavior should a sales representative display to establish credibility with a customer?

• A.Be sincere and transparent, even if it means losing a sale.
• B.Review the proposal and potential discount structures.
• C.Reiterate product info when there is hesitancy to move forward.

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A sales representative wants to improve the overall health of their pipeline.
Why is it important to take a strategic approach to prospecting?

• A.Reduce non-selling administrative efforts.
• B.Improve efficiency and return on investment.
• C.Increase the number of customer engagements.

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Before a sales representative can close a deal, they are providing the deadlines, payment schedule agreement, and requirements of the engagement.
Which document is the sales rep preparing to finalize this deal?

• A.Statement of work
• B.New order form
• C.Master serviceagreement

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