An administrator needs to create a one-to-many relationship between two objects with
limited access to child records.
What type of field should the administrator use?

• A.Cross Object formula
• B.Lookup field
• C.Master-detail field
• D.Roll-up summary

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A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that filled out an interest from online. The team currently does not access to the lead object.
How should an administrator provide proper access?

• A.Create a new profile
• B.Configure permission sets.
• C.Assign a new role.
• D.Set Up Manual Sharing

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universal containers (UC) has a Web -to -Case form on its Lightning Customer Community.
UC wants to separate Cases into the following product categories: Corrugated Paper, Plastic,
Fiberboard, and Metal. UC has added a picklist field to store this data.
How can the Case be automatically placed in the correct queue upon submission?

• A.Create Record Types for each picklist value and a Business Process to move each Case to
  the correct Queue.
• B.Create an Escalation Rule entry for each picklist value and set to zero minutes.
• C.Create Record Types for each picklist value and assign to each product team's profile.
• D.Create Assignment Rules based on the picklist values to move Cases to a Queue.

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The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get
transferred to the appropriate service representative within 5 hours. VIP Customers have access to
support 24 hours a day.
How should this be configured?

• A.Escalation Rules
• B.Assignment Rules.
• C.Business Hours.
• D.Case Queues

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Northern Trail Outfitters has the Case Object set to private. The support manager raised a concern the reps have a boarder view of data than expected and can see all cases on their groups dashboards.
What could be Causing reps to have inappropriate access to data on dashboards?

• A.Dashboard Subscriptions
• B.Public Dashboards.
• C.Dashboard Filters
• D.Dynamic Dashboards

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