A Sales executive at Universal Containers (UC) is utilizing Collaborative Forecasting to track sales rep quote attainment and wants to be alerted when an opportunity stage is moved backward In the sales process.
Which feature should the administrator use to fulfill this request?

• A.Validation Rule
• B.Big Deal Alert
• C.Workflow rule
• D.Field History Tracking report

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Ursa Major Solar has Its business hours set from 9:00 AM to 5:00 PM for the reps that are on Pacific Time. "The reps on eastern Time need business hours set to start 3 hours earlier to cover for support.
How should an administrator solve for this Issue0

• A.Adjust the current business hours to accommodate the Eastern Time Zone.
• B.Allow the reps to set business hours manually.
• C.Set temporary business hours for each time zone.
• D.Create one set of business hours per time zone.

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At universal Containers, users would like to be able to share Salesforce records with other members of their team, while collaborating around general topics as well.
Which are two considerations for enabling this functionality?
Choose 2 answers

• A.The Add Record action must be configured in the group publisher.
• B.Object layouts should be configured to include the groups related list.
• C.An administrator needs to create a group to enable record sharing
• D.Collaboration groups are created automatically for every department.

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Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple cases.
Which two users are able to fulfill this request?
Choose 2 answers

• A.A user with Read Permission on account.
• B.A user with manager role above the agent.
• C.A user with the System Administrator profile.
• D.A user with the Manage Cases Permission

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Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than two hours to an urgent Case queue and alert the support manager.
Which feature should an administrator configure to meet this requirement?

• A.Case Escalation Rules
• B.Case Dashboard Refreshes
• C.Case Scheduled Report
• D.Case Assignment Rules

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