You are an Agile Leader in an organization. One of your Scrum Teams was formed months ago to work on new healthcare software. Members of this team previously worked on a fitness app within your organization. Members of the fitness app teams continually ask the Developers on your team for help with support and bug fixes. The Scrum Master has contacted you because he is concerned about this.
What is the best approach for the team to address unplanned work and interruptions? Select two answers.

• A.Let the Developers self-organize.
• B.Add more Developers to the other teams.
• C.Suggest the Scrum Master raise this as an Impediment. Work with the entire Scrum Team to assess the impact and come up with different solutions.
• D.Increase the Sprint Length to create more buffer and time to reach the Sprint Goal and resolve such issues for the other Product.
• E.Work with your Scrum Team to transfer the needed knowledge to another team who can support the request and issues.
• F.Dedicate part of the capacity of the Team during the Sprint for such support.

Comment: *

Name: *

Email: *

Verification: *

You are an Agile Leader managing a few Scrum Teams and responsible for the success of their products. A sales executive needs a specific feature to be added to the product to sign a deal with one of her customers, but the Product Owner (who reports to you) analyzed the request and believes that there are more valuable items on the Product Backlog that will lead to more long-term value to the business. Disappointed, the sales executive comes to you asking you to intervene.
As the manager of the Product Owner, what would you do?

• A.Let the Product Owner understand that the scope of the Product is negotiable, feedback is essential and he must welcome changes in requirements even late in development.
• B.Support the Product Owners decision.
• C.As a manager, ask directly the Developers to implement the feature.
• D.Ask the Product Owner to implement the feature to sign the deal.

Comment: *

Name: *

Email: *

Verification: *

What is Customer Cycle Time?

• A.The amount of time to go from code-committed to code successfully running in production.
• B.The time spent correcting product problems between the point the developers say it is ready to release and the point where it is actually released to customers.
• C.The average amount of time it takes from when an error is detected and when it is fixed.
• D.The amount of time from when work starts on a release until the point where it is actually released.
• E.The amount of time from when an idea is proposed, or a hypothesis is formed until a customer can benefit from that idea.

Comment: *

Name: *

Email: *

Verification: *

What is the primary benefit of an Agile approach compared to a Waterfall approach?

• A.Deliver business value by improving the customer's satisfaction with the outcome of doing business with your organization
• B.An improved ability to deliver on-budget, on-time, and on-scope
• C.To deliver product incrementally to improve upon the feedback loop and the product as a result
• D.To save the organization money through quicker product development practices

Comment: *

Name: *

Email: *

Verification: *

Which of the following is a measure of the experience that the customer would like to have?

• A.Employee Satisfaction
• B.Customer or User Satisfaction Gap
• C.Time-to-Learn
• D.Desired Customer Experience or satisfaction
• E.Customer Satisfaction
• F.Customer Usage Index

Comment: *

Name: *

Email: *

Verification: *