What are the two primary ways a Scrum Master helps a Scrum Team work at its highest level of productivity? (choose the best two answers)
Correct Answer: B,D
Scrum The two primary ways a Scrum Master helps a Scrum Team work at its highest level of productivity are by facilitating Scrum Team decisions and by removing impediments that hinder the Scrum Team12. The Scrum Master is a facilitator and a coach, helping the team remove impediments and facilitating team decisions12. This enables the team to focus on their work and maintain their productivity12.
Question 22
Which of the following answers can be reasons for the Scrum Master to attend the Daily Scrum?
Correct Answer: A,D
Question 23
How often should customer satisfaction be measured? (choose the best answer)
Correct Answer: A
Customer satisfaction is a measure of how well a product or service meets or exceeds the expectations and needs of the customers. It is an important indicator of the value and quality of a product or service, and it can affect the loyalty, retention, and profitability of the customers. Customer satisfaction should be measured frequently, as it can change over time depending on various factors, such as the market conditions, the customer feedback, the product updates, the competitor actions, and the customer behavior. Measuring customer satisfaction frequently can help the Product Owner and the Scrum Team to inspect and adapt their product vision, strategy, roadmap, backlog, and increments based on the customer needs and preferences. It can also help them to identify and resolve any issues or gaps that may affect the customer satisfaction and value delivery. Measuring customer satisfaction quarterly, daily, or annually is not optimal, as it may not reflect the current state of the customer satisfaction and may miss some opportunities or risks that may arise in between the measurement intervals. Quarterly measurement may be too slow to respond to the fast-changing market and customer demands. Daily measurement may be too noisy and costly to collect and analyze. Annual measurement may be too outdated and irrelevant to inform the product decisions. Reference: Scrum Guide: https://www.scrumguides.org/scrum-guide.html Customer Satisfaction: https://www.agilealliance.org/glossary/customer-satisfaction/
Question 24
Adding a new member to the Developers may cause a short-term decrease in your teams productivity.
Correct Answer: B
Question 25
Which statement best describes the Sprint Backlog as the output of the Sprint Planning? (choose the best answer)
Correct Answer: D
Explanation The Sprint Backlog is the output of the Sprint Planning, where the Developers select the Product Backlog items that they can deliver in the Sprint and create a plan for how to do the work. The Scrum Guide states that "The Sprint Backlog is composed of the Sprint Goal (why), the set of Product Backlog items selected for the Sprint (what), as well as an actionable plan for delivering the Increment (how)."1 The Sprint Backlog is owned and managed by the Developers, who can update it throughout the Sprint as more is learned. The Sprint Backlog makes visible all the work that the Developers identify as necessary to meet the Sprint Goal.1 References: 1: The Scrum Guide2, page 15 2: The Scrum Guide
