What ServiceNow feature is an aid to rapid implementation of your Event Management and Operational Intelligence features?

• A.Checklist application
• B.Guided setup
• C.Step-by-step guide
• D.Deployment wizard

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What is an alert called that moves from an open to a closed state multiple times within a designated time-frame?

• A.Swinging
• B.Flipping
• C.Flapping
• D.Fluctuating

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Based on the information shown, which of the following three alerts should be processed first?

• A.The Alert Priority score 4406020.001 was calculated according to the following factors, ordered by their respective priority (2018-05-31 20:04:47 GMT) Category (Score, Weight)
  1. Business services - (4.0, 1000000.0)
  2. Severity - (4.0, 100000.0)
  3. CI type - (60.0, 100.0)
  4. Role - (2.0, 10.0)
  5. Secondary - (0)
  6. State - (1.0, 0.001)
• B.The Alert Priority score 3306020.001 was calculated according to the following factors, ordered by their respective priority (2018-05-31 19:56:54 GMT) Category (Score, Weight)
  1. Business services - (3.0, 1000000.0)
  2. Severity - (3.0, 100000.0)
  3. CI type - (60.0, 100.0)
  4. Role - (2.0, 10.0)
  5. Secondary - (0)
  6. State - (1.0, 0.001)
• C.The Alert Priority score 3106020.001 was calculated according to the following factors, ordered by their respective priority (2018-06-01 19:34:01 GMT) Category (Score, Weight)
  1. Business services - (3.0, 1000000)
  2. Severity - (1.0, 100000)
  3. CI type - (60.0, 100)
  4. Role - (2.0, 10)
  5. Secondary - (0)
  6. State - (1.0, 0.001)
• D.They should be processed in the order in which they were received.

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A Service is not viewable in Operator Workspace. What could be the issue?

• A.The service is not set to operational
• B.The service was created through Service Mapping
• C.The service is a technical service
• D.The service is a manual service

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During CI binding, CI matching is done using which two fields? (Choose two.)

• A.Node
• B.Source
• C.Additional Information
• D.Message Key

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