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  1. Home
  2. ServiceNow Certification
  3. CIS-HAM Exam
  4. ServiceNow.CIS-HAM.v2024-08-08.q113 Dumps
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Question 11

The Hardware Asset Management (HAM) application expands baseline ITSM Asset Management with which features? (Choose three.)

Correct Answer: C,D,G
* According to the Hardware Asset Management page, the HAM application includes the following features: Hardware Asset Workspace, Hardware Normalization, Asset Lifecycle Automation, Return Merchandise Authorization, Asset Reservations, Asset Onboarding and Offboarding, Mobile Asset Receiving, Mobile My Locker, Asset Inventory Audit, and Hardware Asset Dashboard.
* Among these features, Mobile Asset Receiving, Hardware Model Normalization, and Hardware Asset Dashboard are the ones that expand the baseline ITSM Asset Management, which only covers Asset & Model Records and Stockrooms.
* Mobile Asset Receiving allows users to receive multiple assets against a purchase order using a mobile device, which simplifies the asset receiving process and reduces errors.
* Hardware Model Normalization standardizes asset data by manufacturer name, model name, and model number, which improves data quality and accuracy in the CMDB.
* Hardware Asset Dashboard provides a comprehensive view of hardware asset data, such as asset counts, costs, compliance, and lifecycle stages, which helps users make informed decisions and optimize asset performance. References:
* Hardware Asset Management
* What is Hardware Asset Management?
* [Hardware Asset Management - ServiceNow Docs]
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Question 12

Under which condition does the Now Platform NOT create an asset automatically?

Correct Answer: E
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Question 13

To access the full spectrum of asset management functionality, which inactive plugins should be installed? (Choose five.)

Correct Answer: A,B,C,D,G
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Question 14

An event runs each night to send reminders to contract administrators about contract expiration dates (e.g., so they can renew or renegotiate the contract). By default, when does the contract administrator receive these notifications? (Choose four.)

Correct Answer: B,C,D,F
* According to the ServiceNow Hardware Asset Management overview document1, the lease contract expiration flow sends notifications to the contract administrator before a lease contract expires and helps them act on the leased assets to return the asset or extend the contract.
* According to the ServiceNow Elite blog post on contract management2, when the contract.expiration event runs on the Contract [ast.contract] table each night, an email message is sent to the person identified as the contract administrator at the following times:
* 90 days ahead of the contract expiration date
* 60 days ahead of the contract expiration date
* 30 days ahead of the contract expiration date
* Day of expiration
* Therefore, the correct answer is C, D, E, and F.
References:
* 1: Hardware Asset Management overview - ServiceNow - Now Support
* 2: Contract and renewal management - ServiceNow
* 3: Contract Management - ServiceNow Elite
* 4: Email notification condition for contract expiration - ServiceNow
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Question 15

What are the main purposes of transfer order line tasks? (Choose two.)

Correct Answer: A,B
According to the ServiceNow Product Documentation on Transfer Orders1, transfer orders are records that define the movement of assets from one stockroom to another1. They can be used to replenish the stock of assets, fulfill asset requests, or relocate assets1.
According to the ServiceNow Product Documentation on Transfer Order Line Tasks2, transfer order line tasks are records that define the actions that need to be performed for each transfer order line2. A transfer order line is a record that defines the quantity and model of the assets that are being transferred1.
The main purposes of transfer order line tasks are2:
To help track service levels and the time frame needed to complete a transfer order: Transfer order line tasks have a due date and a state that indicate the progress and completion of the transfer order line. They also have a priority and an assignment group that determine the urgency and the responsibility of the transfer order line. These fields help users to monitor and manage the service levels and the time frame needed to complete a transfer order.
To move transfer order lines from one stage to another: Transfer order line tasks have a type that defines the action that needs to be performed for the transfer order line, such as pick, pack, ship, or receive. As transfer order line tasks are completed, the transfer order line moves from one stage to another, such as requested, in transit, or received. These stages reflect the status and location of the assets that are being transferred.
Reference:
1: ServiceNow Product Documentation: Transfer Orders
2: ServiceNow Product Documentation: Transfer Order Line Tasks
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