What field must an agent complete when resolving an incident in order for the HAM asset tasks to automatically update all configuration item (CI) and asset records associated to the Incident?
What three areas of data quality does the CMDB Health Dashboard focus on? (Choose three.)
Correct Answer: A,B,F
Explanation The CMDB Health Dashboard is a tool that monitors and reports the health of the Configuration Management Database (CMDB) data based on four key performance indicators (KPIs): completeness, compliance, correctness, and relationship accuracy12. Completeness measures the percentage of configuration items (CIs) that have the required and recommended attributes populated12. Compliance measures the percentage of CIs that adhere to predefined regulatory requirements, internal governance, and certificates12. Correctness measures the percentage of CIs that pass the predefined data integrity rules, such as identification rules, orphan CI rules, and stale CI rules12. Relationship accuracy measures the percentage of CIs that have the expected relationships with other CIs12. The CMDB Health Dashboard focuses on the first three areas of data quality: completeness, compliance, and correctness12. These areas are also reflected in the overall CMDB health score, which is calculated as the weighted average of the three KPIs12. The other options, configuration, conciseness, and conformity, are not the areas of data quality that the CMDB Health Dashboard focuses on12. Configuration is the process of defining and managing the characteristics of CIs, such as their attributes, relationships, dependencies, and status3. Conciseness is the quality of being clear and brief, without unnecessary words or details4. Conformity is the quality of being consistent with a set of rules, standards, or expectations5. References: 1: How do I use the CMDB health dashboard? 2: CMDB Health Dashboard Score Card Explained. 3: Configuration management 4: Conciseness 5: Conformity
Question 23
Which of the following are functions of the model category? (Choose two.)
Correct Answer: B,D
A model category is a classification of models that defines how they are managed in the system1. It determines the behavior and attributes of the models and the assets or configuration items (Cls) that are created from them1. Model categories can be used to group consumables, assets, or services in the product catalog or the service catalog, but this is not their primary function. Their primary function is to define the relationship between configuration management and asset management1. Configuration management is the process of identifying, tracking, and verifying the configuration items (Cls) in an IT environment and their relationships2. Asset management is the process of tracking and managing the financial, contractual, and inventory details of IT assets throughout their lifecycle3. Model categories determine when to create assets from configuration items (Cls) based on the asset tracking strategy1. For example, some model categories, such as Computer, create assets automatically when Cls are discovered or imported1. Other model categories, such as Consumable, require manual creation of assets from the product catalog1. Model categories also provide the link between configuration management and asset management by allowing asset managers to view the configuration data of the assets and configuration managers to view the asset data of the Cls1. This enables better visibility, control, and alignment of IT assets and services1. Reference: 1: ServiceNow Product Documentation: Model Category 2: ServiceNow Product Documentation: Configuration Management 3: ServiceNow Product Documentation: Asset Management
Question 24
When creating a list report that groups all assets by product model, which table is used?
Correct Answer: D
Question 25
When a stock manager receives a new delivery of consumables, what happens if all the following fields match another record in the stockroom? *Assigned to *Model *Model category *State *Stockroom *Substate
Correct Answer: B
Consumables are hardware assets that are not tracked individually, but as a quantity of items in a stockroom, such as keyboards, mice, cables, etc.1 When a stock manager receives a new delivery of consumables, they can use the Mobile Asset Receiving feature to scan the barcode of the purchase order and receive multiple assets against it using a mobile device2 If the received consumables match another record in the stockroom based on the following fields: Assigned to, Model, Model category, State, Stockroom, and Substate, then the data is automatically merged to create a blended quantity and cost3 This means that the system calculates the average cost per item and the total quantity of the consumables in the stockroom, and updates the existing record accordingly3 This feature helps to reduce duplicate records and simplify inventory management of consumables3
