The Stock Rule Runner scheduled job replenishes stock in a stockroom__________.
Correct Answer: A
Question 27
When disposing of an IT asset through a vendor, what documentation should be attached to the retired asset's record as proof of adherence to environmental, regulatory, and legal requirements?
Correct Answer: C
When disposing of an IT asset through a vendor, the asset manager should attach a certificate of destruction to the retired asset's record1. A certificate of destruction is a document that verifies that the asset has been destroyed in a secure and compliant manner by the vendor1. A certificate of destruction should include information such as the asset tag, serial number, model, manufacturer, date of destruction, method of destruction, and signature of the authorized person1. A certificate of destruction helps the asset manager to ensure that the asset is no longer in use, that the data on the asset is erased, and that the asset is disposed of in accordance with environmental, regulatory, and legal requirements1. References: 1: Hardware Asset Disposal
Question 28
Which of the following are valid substates of the Retired state? (Choose four.)
Correct Answer: A,B,C,F
According to the ServiceNow Hardware Asset Management documentation, the Retired state indicates that the asset is no longer in use and is ready for disposal or reuse. The substates of the Retired state are: * Disposed: The asset has been discarded or recycled. * Donated: The asset has been given away to a charity or a non-profit organization. * Vendor Credit: The asset has been returned to the vendor for a credit or a refund. * Sold: The asset has been sold to a third party. The substate Pending Disposal is not valid for the Retired state, as it is only available for the states In Stock and In Transit. The substate Destroyed is not valid for the Retired state, as it is only available for the state In Use. References: * ServiceNow Hardware Asset Management: Asset and CI management * ServiceNow Hardware Asset Management: Setting asset states and substates
Question 29
A transfer order is used to do what?
Correct Answer: C
A transfer order is a document that is used to execute the movement of hardware assets from one stockroom location to another within the same organization1. A transfer order is created when there is a need to replenish, share, or relocate hardware assets between different stockrooms1. A transfer order consists of one or more transfer order lines, each containing the information about the asset to be moved, such as the model, quantity, source stockroom, destination stockroom, and expected delivery date1. A transfer order can be created manually or automatically based on predefined rules or thresholds1. A transfer order goes through several stages, such as draft, approved, shipped, received, and closed1. A transfer order can be tracked and managed using the Hardware Asset Management Workspace or the Transfer Order form1. References: Transfer orders
Question 30
What is included in the total cost of ownership? (Choose two.)
Correct Answer: B,D
The total cost of ownership (TCO) is a financial estimate that measures the direct and indirect costs of owning and operating an asset over its entire lifecycle. The TCO includes the following components: * Original cost: This is the initial purchase price of the asset, which may include taxes, fees, shipping, and installation costs. The original cost is also known as the acquisition cost or the capital expense. * Operational expense: This is the ongoing cost of maintaining and using the asset throughout its lifecycle, which may include repair, upgrade, maintenance, support, energy, consumables, and disposal costs. The operational expense is also known as the operating expense or the opex. * Depreciation expense: This is the reduction in the value of the asset over time due to wear and tear, obsolescence, or market changes. The depreciation expense is also known as the depreciation cost or the depreciation charge. * Delivery cost: This is the cost of transporting the asset from the supplier to the buyer, which may include freight, insurance, customs, and handling fees. The delivery cost is also known as the shipping cost or the transportation cost. The TCO can be calculated by adding the original cost, the operational expense, and the depreciation expense, and subtracting the delivery cost. Alternatively, the TCO can be calculated by multiplying the annual cost of ownership by the expected lifespan of the asset. References: * Hardware Asset Management - ServiceNow, which provides a data sheet with the key capabilities and benefits of the Hardware Asset Management application, including the ability to track the total cost of ownership of assets. * Hardware Asset Management - Customer Success - ServiceNow, which provides a success map that outlines the processes and best practices for implementing, running, and optimizing the Hardware Asset Management applications, based on the Capability Blueprint framework. * [Total Cost of Ownership (TCO) - Investopedia], which explains the concept and calculation of the total cost of ownership, and why it is important for business decision making.
